Terms & Conditions

Thank you so much for supporting my work. Please read the following before placing an order or commissioning artwork.
By placing an order, you agree to these terms.

All artwork remains the intellectual property of Olivia Garnier.
Purchasing artwork or commissioning a design does not transfer copyright. Artwork may not be copied, reproduced, edited, shared digitally, or used for commercial purposes without written permission.
I reserve the right to share completed work on my website, portfolio and social media unless agreed otherwise in advance.

Full payment must be received before artwork is dispatched or digital files are released.
For bespoke commissions a 50% non-refundable deposit is required to secure your booking. The final 50% must be paid before the finished artwork is dispatched, delivered digitally, or sent to print.
Work will not begin until the deposit has been received.
Once a draft has been approved and work has started, the remaining balance becomes payable upon completion.
Approval of the draft confirms your commitment to proceed. The remaining balance is therefore due even if you later decide not to use the artwork.

As bespoke pieces are made especially for you, they are non-refundable once work has started.
If you cancel after work has begun, the deposit will be retained and any additional work completed will be invoiced.
Stationery or art prints that have already been sent to print cannot be cancelled or refunded.
I’m unable to accept returns on personalised artwork unless the item arrives damaged or faulty.

You will receive up to two draft revisions before the final artwork is created.
Additional changes beyond this will be charged at an hourly rate.
If a full redesign is requested after work has begun, additional fees will apply.
Final artwork will only proceed once you’ve confirmed that you are happy with the draft.

Once a draft has been approved, it is considered final.
Please ensure you are happy with:
- Size and dimensions
- Layout and proportions
- Colours
- Wording and spelling
No refunds will be issued if you later decide the size is unsuitable or request changes to elements that were visible in the approved draft.
Any details that are particularly important to you — such as exact dimensions, colour tones, layout preferences or formatting — must be clearly communicated before final approval.
Any 'errors' identified after approval that were visible in the draft will be the client’s responsibility and any repaint, reprint or amendment costs will be chargeable.

It is your responsibility to:
- Provide accurate wording and information
- Carefully check spelling and layout before approving
- Respond to drafts in a timely manner
I cannot be held responsible for delays caused by late feedback or missing information.

Please allow up to three weeks for stationery orders to be printed and shipped once artwork has been approved.
Timelines are estimates and may vary during busy periods.

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